![]() An extensive cross tabulation of the respondent sample data was conducted in order to identify major trends, demographic/behavioral themes, and other nuances in the data. To ensure a relevant respondent base was achieved, all participants were screened to include those who had at least one drive-thru occasion in the last 30 days. Leveraging insights from numerous industry experts, the finalized survey was completed among 1,007 drive-thru consumers during fieldwork. Participants in the research were screened for frequency of use as well as numerous demographic characteristics in order to ensure that the respondent base was reflective of the U.S. ![]() Methodology: The FoodserviceResults team conducted a comprehensive, nationally representative survey of drive-thru consumers in the U.S. Here are the 17 top drive-thru restaurants in the country, as picked by customers.ĬHECK OUT LAST YEAR’S QSR® DRIVE-THRU STUDY No matter how you approach it, one of sector’s historic differentiators is only going to take on deeper standing as guests seek contactless service and the race to convenience-a reality pre-COVID-19-finds an even more welcoming audience.īut which chains are pulling forward? QSR’s® 2020 Drive-Thru study examined the traits consumers are searching for and which brands are leading the pack today. Noodles & Company, Newk’s Eatery, and Shake Shack are among the chains putting stock in off-premises-forward designs as they plot growth. This is accelerating in a multitude of ways, from mobile-only order-ahead pickup windows (like Chipotle’s Chipotlanes) to outside-the-box prototypes, such as the elevated dining room, conveyor belt model unveiled by Burger King in September. A rush away from city centers to suburban markets where brands can capitalize on willing landlords and a shift in customer behavior that’s likely to stick for some time. Some of the category’s most prominent players-from Chipotle to Starbucks-are investing heavy in drive-thru growth as they consider a lighter real-estate market in COVID-19’s wake. Will this linger in a post-virus world? Restaurants are counting on it. READ MORE: As COVID continues, restaurants race to the drive thru In other terms, as much as fresh revenue avenues emerged during COVID-19, like curbside and heightened delivery, a fast-food classic remains entrenched among core and new consumers. WEBINAR: Learn how to elevate the drive-thru experience for guests and employees alike ![]() Even in July, as restaurants started to reopen, drive-thru occasions hiked 13 percent, year-over-year-the highest visit increase among the options available to consumers: on-premises, carry-out, and delivery. While no surprise drive-thru preference gained momentum during COVID-19, as customers sought not just convenience, but personal safety as well, the category represented 42 percent of all restaurant visits in the April, May, and June quarter. From mouthwatering barbecue to tasty Thai. All restaurants were open and had a passing health score as of May 3, 2023. Yelp identified the best road-trip food stop in every state based on customer reviews and volume of ratings. With more data and better control, you can optimize resources and routes, decreasing idle time for your drivers, improving wait times for your customers, and creating efficiencies for your business.In September, The NPD Group dropped a staggering figure. Road-trip season is in full swing, and Yelp tracked down the best road-trip food stops to satisfy your travel cravings. When drivers are able to stay in your app as they navigate to a destination, you can send them alerts and notifications, add trips on the fly, and get a better overall look at their navigation behavior. Improve your operations by interacting with drivers in real time Give your drivers and customers the Google Maps experience they know and love with routes that cover 40 million miles of roads in over 200 countries and territories. Whether you’re expanding your ridesharing operations into Australia or deploying a two-wheeler service in India, we’ve got you covered with detailed, high-quality data for urban areas and cities around the globe. Fine navigation and lane guidance will escort you all the way.ĭeliver great experiences all over the globe You don’t have to worry about missing an illegible ramp exit any more. The first step with right direction gets ahead of others in the following steps. ![]() Google Maps dynamically plans new routes based on real-time traffic information, even helping you choose the most desirable lanes. ![]() Travel smoothly, bid farewell to congestion Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. ![]()
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